Leveraging Cloud Computing and Artificial Intelligence to Enhance E-Government Services in Developing Countries: Insights from Zambia

Abstract

the rapid advancement of cloud computing offers a pivotal opportunity to transform e-government services, particularly in developing nations where conventional IT infrastructure often falls short. This study focuses on Zambia, aiming to enhance cloud-based e-government services by addressing key issues such as accessibility, security, and cost efficiency. The research thoroughly examines the primary barriers to effective implementation, including inadequate internet connectivity, data security concerns, and low user trust. Notably, integration challenges are significant, as evidenced by difficulties faced by Zambia’s Ministry of Health with the Smart Care application and the lack of cohesive systems across various departments under the Ministry of Home Affairs—such as the Zambia Police Service, Zambia Correctional Service, Drug Enforcement Commission, Immigration Department, Department of National Registration, and Passport and Citizenship. In response, the study proposes targeted cloud based strategies to improve service delivery, focusing on scalability, robust data protection, and cost efficiency. Cloud computing can address the unique challenges of e-government in resource-constrained settings. Despite existing integration challenges, the proposed solutions hold promise for significantly enhancing public service efficiency, accessibility, and security, thereby strengthening governance and public trust in the digital age. The findings provide actionable recommendations for policymakers in Zambia and similar developing countries, aiming to create a conducive environment for effective cloud based e-government implementation. Despite existing integration challenges, the proposed solutions hold promise for significantly enhancing public service efficiency, accessibility, and security, thereby strengthening governance and public trust in the digital age.