ILUNGA, C.; ZIMBA, A. A Modular AI-Driven Framework for Automating HR Case Processing: OCR, NLP, Sentiment Analysis and Imbalanced Learning. Proceedings of International Conference for ICT (ICICT) - Zambia, [S. l.], v. 7, n. 1, p. 369–375, 2025. Disponível em: https://ictjournal.icict.org.zm/index.php/icict/article/view/417. Acesso em: 11 jan. 2026.